Frequently Asked Questions
Giving your favorite shoes a second life.
What is Allbirds ReRun?
Allbirds ReRun is our marketplace for refurbished and gently used Allbirds footwear, helping to extend the life of our products and reduce environmental waste.
What condition are the shoes in?
Every pair undergoes a rigorous inspection and cleaning process. We categorize items as 'Excellent' (like new) or 'Very Good' (minor cosmetic imperfections) so you know exactly what to expect.
Can I return items purchased from ReRun?
All ReRun sales are final to minimize our carbon footprint. Please review the sizing charts and condition notes carefully before making your purchase.
How long does shipping take?
Orders are typically processed within 2-3 business days. Standard shipping usually takes 5-7 business days depending on your location within the United States.
How do you ensure the shoes are clean?
Our specialists perform a multi-step sanitization process using eco-friendly cleaners to ensure every pair meets our high standards for hygiene and quality.
Are ReRun items covered by the same warranty as new Allbirds?
While ReRun items are inspected for quality, they do not carry the same manufacturer warranty as brand-new products. However, we guarantee the authenticity of every pair.