Returns & Exchanges
At Allbirds ReRun, we are committed to extending the life of our products; therefore, all ReRun purchases are final sale and not eligible for returns or exchanges. If you receive an item that does not match the condition described or is defective, please follow the steps below to contact our support team.
Inspect Your Order
Upon delivery, carefully examine your footwear to ensure the condition matches the 'Excellent,' 'Very Good,' or 'Good' rating listed on the product page.
Document Discrepancies
If there is a significant issue or defect not noted in the description, take clear photos of the item, the packaging, and the shipping label.
Contact Support
Email our dedicated ReRun customer service team within 30 days of purchase with your order number and the photos you captured.
Resolution Review
Our team will review your claim within 3-5 business days to determine eligibility for a refund or store credit based on the specific condition issue.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing